Customer Support Outsourcing

Outsourcing for all Revenue Cycle Management Needs

As more and more companies are realizing that it is no longer possible to handle customer support in-house, the need for outsourcing this function has risen exponentially. With so many options out there, however, it can be hard to know where to start. HFS offers Customer Support Outsourcing to assist RCM clients in handling inbound medical billing inquiries. Outsourcing customer service is one of the best things a company can do for its future success.

5 Reasons to Outsource Customer Support to HFS

1. Customer support is a time-consuming and distractive process.

Leave the heavy-lifting to HFS to handle inbound vendor and patient inquiries. The CSO team already has relevant knowledge, information and tools for existing HFS RCM clients using EBO, BIS, OLR or Consulting services.

2. Outsourcing will allow you to focus on your core business.

Focus on business that matters when you outsource customer support for RCM services. Our CSO team manages calls, staffing, and administrative tasks so you can concentrate on running the core operations.

3. Customer support is an efficient way to expand your business.

Ready to scale? Outsourcing RCM customer support gives organizations a head start by freeing internal resources.

4. CSO saves money that can be spent elsewhere in your company.

Managing a staff takes money and time including payroll and benefits costs, employee relations issues and finding replacements when a team member is unable to work.

5. Get access to the best resources available, which can only benefit your organization.

HFS has expertise of industry-standard procedures and processes as well as access to the tools and equipment to manage a best-in-class customer support team. Your organization benefits from our access and expertise, by extension.

Healthcare Financial Systems is head and shoulders above others in the RCM technology market.

Questions? Contact us today to learn more about our CSO Service or the HFS Suite of RCM Services.